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Terms of Use Agreement for pernoire AG
Introduction
Access to and use of the www.pernoire.com website and all related services provided by pernoire AG, a company registered under the laws of Switzerland, with its headquarters at Zürcherstrasse 11, 4052 Basel, Switzerland, are subject to this Terms of Use Agreement. By using the Website, you agree to these terms in full. Your use of the Website is also governed by our Privacy Policy, which is incorporated by reference into this Agreement.
Acceptance of Terms
Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website. By accessing or using the Website, you agree to be bound by these Terms.
Purchases and Payments
The Website allows users to purchase perfume and related products. You agree to pay the Company all charges at the prices then in effect for the products you or others using your account may purchase, and you authorize the Company to charge your chosen payment provider for any such purchases. The Company reserves the right to correct any errors in pricing, even if it has already requested or received payment.
Refund Policy
We are committed to providing high-quality products and ensuring customer satisfaction. However, please note the following conditions for returns and refunds:
1. Unused Products: Products must be returned in their original, unused condition to be eligible for a refund. The product must be unopened, and all packaging and seals must be intact.
2. Used Products: If the product has been used, it is not possible to return it, and we will not issue a refund. This policy is in place to maintain the integrity and quality of our products.
3. Return Process: To initiate a return, please contact our customer service team within 14 days of receiving your order. You will be provided with instructions on how to return your product. Unauthorized returns will not be accepted.
4. Shipping Costs: Customers are responsible for the shipping costs associated with returning the product unless the return is due to a mistake on our part (e.g., wrong item shipped).
5. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately with photographic evidence for a replacement or refund. Claims must be made within 7 days of receipt.
6. Refund Process: Refunds will be issued to the original payment method within 14 business days of receiving the returned product in acceptable condition.
Fraud Prevention
To protect our company from fraudulent chargebacks:
Verification: We may require additional verification or documentation before processing a return or refund.
Monitoring: We monitor return patterns and reserve the right to refuse service to anyone suspected of return fraud or abuse.
Terms Agreement: By purchasing from our website, you agree to this refund policy and acknowledge that any attempt to fraudulently claim a chargeback after using the product will be contested by providing evidence of this policy and your agreement to it.
For any questions or further assistance, please contact our customer service team.
Shipping
The Company ships orders following standard and express options, with fees calculated at checkout. We aim to dispatch orders by the next business day; however, delivery times cannot be guaranteed.
User Conduct
You agree not to use the Website for any unlawful purpose or in any way that interrupts, damages, impairs, or renders the Website less efficient. You agree to abide by all national and international laws and regulations applicable to your use of the Website.
Intellectual Property
The content on the Website, including text, graphics, logos, and images, is owned by or licensed to the Company and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any Website content without our prior written consent.
User Content
You may be able to submit content to the Website. You warrant that any such content complies with all applicable laws and does not infringe on any third-party rights. The Company reserves the right to remove any content at its discretion.
Third-Party Links
The Website may contain links to third-party websites or resources. The Company has no control over the content or practices of these sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
Amendments to the Terms
The Company reserves the right to amend these Terms at any time by posting the amended terms on the Website. Your continued use of the Website following any changes signifies your acceptance of the new terms.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of Switzerland.
Contact Information
For any questions or concerns regarding these Terms or the Website, please contact us at info@pernoire.com.
Effective Date
This Agreement is effective as of the date of the last update and supersedes any prior agreements or representations.
Introduction
Access to and use of the www.pernoire.com website and all related services provided by pernoire AG, a company registered under the laws of Switzerland, with its headquarters at Zürcherstrasse 11, 4052 Basel, Switzerland, are subject to this Terms of Use Agreement. By using the Website, you agree to these terms in full. Your use of the Website is also governed by our Privacy Policy, which is incorporated by reference into this Agreement.
Acceptance of Terms
Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website. By accessing or using the Website, you agree to be bound by these Terms.
Purchases and Payments
The Website allows users to purchase perfume and related products. You agree to pay the Company all charges at the prices then in effect for the products you or others using your account may purchase, and you authorize the Company to charge your chosen payment provider for any such purchases. The Company reserves the right to correct any errors in pricing, even if it has already requested or received payment.
Refund Policy
We are committed to providing high-quality products and ensuring customer satisfaction. However, please note the following conditions for returns and refunds:
1. Unused Products: Products must be returned in their original, unused condition to be eligible for a refund. The product must be unopened, and all packaging and seals must be intact.
2. Used Products: If the product has been used, it is not possible to return it, and we will not issue a refund. This policy is in place to maintain the integrity and quality of our products.
3. Return Process: To initiate a return, please contact our customer service team within 14 days of receiving your order. You will be provided with instructions on how to return your product. Unauthorized returns will not be accepted.
4. Shipping Costs: Customers are responsible for the shipping costs associated with returning the product unless the return is due to a mistake on our part (e.g., wrong item shipped).
5. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately with photographic evidence for a replacement or refund. Claims must be made within 7 days of receipt.
6. Refund Process: Refunds will be issued to the original payment method within 14 business days of receiving the returned product in acceptable condition.
Fraud Prevention
To protect our company from fraudulent chargebacks:
Verification: We may require additional verification or documentation before processing a return or refund.
Monitoring: We monitor return patterns and reserve the right to refuse service to anyone suspected of return fraud or abuse.
Terms Agreement: By purchasing from our website, you agree to this refund policy and acknowledge that any attempt to fraudulently claim a chargeback after using the product will be contested by providing evidence of this policy and your agreement to it.
For any questions or further assistance, please contact our customer service team.
Shipping
The Company ships orders following standard and express options, with fees calculated at checkout. We aim to dispatch orders by the next business day; however, delivery times cannot be guaranteed.
User Conduct
You agree not to use the Website for any unlawful purpose or in any way that interrupts, damages, impairs, or renders the Website less efficient. You agree to abide by all national and international laws and regulations applicable to your use of the Website.
Intellectual Property
The content on the Website, including text, graphics, logos, and images, is owned by or licensed to the Company and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any Website content without our prior written consent.
User Content
You may be able to submit content to the Website. You warrant that any such content complies with all applicable laws and does not infringe on any third-party rights. The Company reserves the right to remove any content at its discretion.
Third-Party Links
The Website may contain links to third-party websites or resources. The Company has no control over the content or practices of these sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
Amendments to the Terms
The Company reserves the right to amend these Terms at any time by posting the amended terms on the Website. Your continued use of the Website following any changes signifies your acceptance of the new terms.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of Switzerland.
Contact Information
For any questions or concerns regarding these Terms or the Website, please contact us at info@pernoire.com.
Effective Date
This Agreement is effective as of the date of the last update and supersedes any prior agreements or representations.