Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch.
- We ensure the genuineness of our perfumes.
- Additionally, you'll gain access to an extensive selection of items, some of which are exclusively available here.
- Be on the lookout for pre-order opportunities and early access to new releases, adding an exciting dimension to your shopping journey.
- Beyond the transaction itself, your decision to support our brand's website directly fuels our growth, innovation, and commitment to excellence, making you an indispensable part of our collective journey.
- Free shipping within EU
We advise you to test all of our perfumes before making your decision on which fragrance will be the best fit for you.
We will offer you a discount equal to the price of the discovery set.
We develop and produce our fragrances in Switzerland to ensure the Swiss quality in all our products.
All fragrances from pernoire undergo allergy and toxicological evaluations and adhere to the regulations set by the International Fragrance Association (IFRA).
Pernoire scents are cruelty-free and crafted in Switzerland in line with European standards.
Striving for the highest quality, we prioritize the inclusion of a substantial amount of natural ingredients in our products. However, for the sake of ecological and health considerations, we also incorporate select synthetic raw materials when necessary.
Yes all of our perfumes are IFRA certified.
There isn't a definitive expiration date for fragrance like there is for beauty products, but rather an ideal usage timeframe. The suggested period is 3 years. Nonetheless, its longevity is influenced by how it's stored; it's best kept in a dim, cool spot, distant from moisture, direct sunlight, and extreme heat. The lifespan starts from the initial spritz. After the fragrance encounters air, it can last up to 3 years with the right storage.
Through a series of comprehensive tests, we've observed that our perfumes consistently exhibit remarkable performance, lasting for a minimum of 12 hours. Notably, in certain instances, they have demonstrated an even more extended duration, surpassing expectations.
The best place to store your fragrance is in a dark and cool place, away from humidity, sunlight, and high temperature.
- Within Switzerland 1-2 days
- Within Europe 3-5 days
- Rest of the world, depends on the delivery options, between 2 days and 3 weeks
We provide complimentary shipping services for orders within Switzerland and the European Union. For orders outside these regions, shipping fees will be accurately calculated during the final stages of the shopping process. The specific delivery costs will be determined based on the destination country and the chosen delivery method.
Our pricing includes European and Swiss VAT but excludes customs duties and other import fees.
In the order confirmation email you will be able to track your order. At this moment we do not offer tracking for all deliveries.
We work with many logistics companies and offer these delivery methods: