GET IN TOUCH

For all customer service & general inquiries please contact us below.

Interested in a retail partnership with pernoire? Click here

FAQ’S

What are benefits from buying from pernoire.com
  1. We ensure the genuineness of our perfumes.
  2. Additionally, you'll gain access to an extensive selection of items, some of which are exclusively available here.
  3. Be on the lookout for pre-order opportunities and early access to new releases, adding an exciting dimension to your shopping journey.
  4. Beyond the transaction itself, your decision to support our brand's website directly fuels our growth, innovation, and commitment to excellence, making you an indispensable part of our collective journey.
How do I get support for my order?

If you have any questions, do not hesitate to contact us here

Where do you develop and produce your fragrances?

We develop and produce our fragrances in Switzerland to ensure the Swiss quality in all our products.

How long does shipping take?
  1. Within Switzerland and Germany 1-2 days
  2. Within Europe 5-10 days
  3. Rest of the world, depends on the delivery options, between 2 days and 3 weeks
Can I find your fragrances in physical stores?

We have partner perfumeries all over the world and you can find them listed here

Can I return my purchase?

We accept returns only on unopened, unused products with the original packaging and seal fully intact; once the packaging is opened or the product used, returns aren’t possible.

Are your fragrances hypoallergenic?

All fragrances from Pernoire undergo allergy and toxicological evaluations and adhere to the regulations set by the International Fragrance Association (IFRA). For detailed information, we suggest reaching out to info@pernoire.com