Terms of service

Terms of Use Agreement

pernoire AG | Hochbergerstrasse 158, 4057 Basel, Switzerland

Last updated: March 2026

Introduction

This Terms of Use Agreement ("Agreement") constitutes a legally binding agreement between you ("user," "customer," or "you") and pernoire AG, a company registered under the laws of Switzerland, with its registered office at Hochbergerstrasse 158, 4057 Basel, Switzerland ("Company," "we," "us," or "our"), concerning your access to and use of the www.pernoire.com website as well as any other media form, media channel, mobile application, or social media account related or connected thereto (collectively, the "Website").

Your use of the Website is also governed by our Privacy Policy, Shipping Policy, and Return & Refund Policy, each of which is incorporated into this Agreement by reference.

The Website allows users to purchase perfume and related products and access a variety of related information ("Company Services").

YOUR ACCESS TO AND USE OF THE WEBSITE IS CONDITIONED UPON YOUR ACCEPTANCE OF AND COMPLIANCE WITH THIS AGREEMENT. THIS AGREEMENT APPLIES TO ALL VISITORS, USERS, AND OTHERS WHO WISH TO ACCESS THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING ALL POLICIES REFERENCED HEREIN. IF YOU DO NOT AGREE TO ALL TERMS OF THIS AGREEMENT, YOU MUST NOT ACCESS OR USE THE WEBSITE.

Purchases

By placing an order through the Website, you agree to pay all charges at the prices then in effect for the products you or other persons using your account or payment method may purchase. You authorise the Company to charge your chosen payment provider for any such purchases.

The Company reserves the right to:

Correct any errors or mistakes in pricing, even if payment has already been requested or received. In the event of a pricing error, we will notify you and offer the option to proceed at the corrected price or cancel the order.
Refuse or cancel any order for any reason, including but not limited to product availability, pricing discrepancies, suspected fraud, unauthorised voucher use, or suspected intent to resell.
Limit quantities of items purchased per customer, per household, or per order.

All prices displayed on the Website include applicable Swiss and European VAT. Prices do not include customs duties, import taxes, or any other fees that may be levied by the customs authorities of your destination country. Such charges are your sole responsibility. Please refer to our Shipping Policy for full details.

Products purchased or otherwise provided through the Website, including samples, promotional items, and gift items, are for personal use only and are not for resale. All purchases are subject to Company policies and procedures relating to processing, shipping, handling, returns, and exchanges, as set forth in this Agreement, the Shipping Policy, and the Return & Refund Policy.

Shipping & Delivery

All orders are shipped from Switzerland or Germany. The Company aims to dispatch orders within 1–2 business days. Delivery times are estimates and are not guaranteed.

The Company reserves the right to change shipping carriers at any time without prior notice. The selection of a shipping method at checkout indicates a service level (e.g. standard, express), not a guarantee of a specific carrier. Operational circumstances — including but not limited to carrier service disruptions, capacity limitations, or regional restrictions — may require us to fulfil your order with an alternative carrier offering an equivalent or higher service level.

Perfume is classified as a flammable liquid (UN 1266, Class 3) under international shipping regulations. This classification may affect available shipping methods, delivery times, and costs to certain destinations.

The Company is not liable for delays caused by third-party carriers, customs processing, public holidays, force majeure, or any other circumstances beyond our reasonable control.

For full shipping terms, please refer to our Shipping Policy.

Customs Duties, Import Taxes & Fees

Orders shipped outside of Switzerland and the European Union may be subject to customs duties, import taxes, value-added tax (VAT), brokerage fees, and/or other charges imposed by the customs authorities of the destination country.

These charges are not included in the product price or shipping fee displayed at checkout. They are determined solely by your local customs authority and collected by the delivering carrier — not by the Company.

By placing an order, you acknowledge and accept that:

You are the importer of record and are responsible for complying with all applicable import laws and regulations of your destination country.
Any customs duties, import taxes, VAT, brokerage fees, or other charges are your sole responsibility.
The Company will not reimburse, refund, or otherwise compensate for any such charges under any circumstances.
Refusal to pay customs duties or import taxes resulting in the return or destruction of your package does not entitle you to a refund of the product price or shipping fees.

Returns & Refunds

The Company accepts returns of unopened, unused products in their original condition within 30 days of delivery, subject to the conditions set forth in our Return & Refund Policy.

Key conditions include:

Returns must be requested and approved in advance by contacting info@pernoire.com. Items sent back without prior authorisation will not be accepted.
Products must be unopened, unused, with all original seals, packaging, and tags intact.
Promotional and complimentary items included with your order must also be returned in unused condition to receive a full refund. If not returned, their full retail value will be deducted from the refund.
Return shipping costs are the responsibility of the customer.
Opened or used products cannot be returned or refunded, as perfume is a personal care product subject to hygiene restrictions.
Customs duties and import taxes are non-refundable by the Company under any circumstances.
Sale items and gift cards are non-returnable.

Claims for damaged or defective products must be submitted within 7 days of delivery as confirmed by carrier tracking.

For full return and refund terms, please refer to our Return & Refund Policy.

European Union — Right of Withdrawal

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery in accordance with EU Directive 2011/83/EU.

Exception: The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery. Perfume products fall within this exception once their seal has been broken or packaging opened.

Voucher Codes

Each voucher is redeemable exclusively on www.pernoire.com. To redeem a voucher, enter the voucher promo code at checkout when making a qualifying purchase. One redemption per promo code.

Vouchers are not redeemable for cash, will not be extended to a new expiration date in the event of an approved product return, are not valid for resale, and cannot be combined with another promotion or promotional voucher code. The Company is not responsible for lost or stolen voucher codes.

This offer is subject to change, alteration, or termination by the Company, in its sole discretion, at any time. Vouchers are not valid for Company employees or partnered retailers' employees and cannot be combined with any employee discounts.

If a returned product was purchased using a voucher and a refund is approved, the recipient will receive a new voucher code for the value of the applicable refund amount. The new voucher will carry the same expiration date as the original, provided it has not already expired.

User Representations

By using the Company Services, you represent and warrant that:

All registration information and all other information that you submit to or through the Website ("Customer Information") is truthful, accurate, current, and complete.
You will maintain and promptly update your Customer Information to keep it true, accurate, current, and complete.
You will keep your Website password and other login information confidential and will be responsible for all use of your password and account.
You are not a minor in the jurisdiction in which you reside.
Your use of the Company Services does not violate any applicable law or regulation.

If you provide any Customer Information that is untrue, inaccurate, not current, or incomplete, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Website.

Prohibited Activities

You may not access or use the Website for any purpose other than that for which the Company makes it available. The Website is for the personal use of users only and may not be used in connection with any commercial endeavours except those specifically endorsed or approved by the Company.

Prohibited activities include, but are not limited to:

Systematic retrieval of data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from the Company.
Collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited communications.
Unauthorised framing of or linking to the Website.
Using any information obtained from the Website to contact, advertise to, solicit, or sell to any user or third party without their prior explicit consent.
Any automated use of the Website, including using scripts, bots, data mining tools, robots, or similar data gathering and extraction tools.
Interfering with, disrupting, or creating an undue burden on the Website or the networks or services connected to the Website.
Attempting to impersonate another user or person.
Using the Company Services as part of any effort to compete with the Company.
Decompiling, disassembling, or reverse engineering any of the software comprising or used by the Website.
Attempting to bypass, circumvent, disable, or otherwise interfere with any security measures of the Website.
Harassing, annoying, intimidating, or threatening any Company employees or agents.

Intellectual Property Rights

The content on the Website ("Company Content") and the trademarks, service marks, and logos contained therein ("Marks") are owned by or licensed to the Company and are subject to copyright and other intellectual property rights under Swiss and foreign laws, regulations, and conventions.

Company Content includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics. All Company graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, common law trademarks, or trade dress of the Company in Switzerland and/or other countries.

The Company's trademarks and trade dress may not be used, including as part of trademarks and/or domain names, in connection with any product or service in any manner that is likely to cause confusion, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Company.

Company Content is provided to you "AS IS" for your information and personal non-commercial use only and may not be copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purpose without the prior written consent of the Company.

The Company reserves all rights not expressly granted to you in and to the Website, Company Content, and Marks.

Third-Party Websites

The Website may contain links to other websites ("Third-Party Websites"). Third-Party Websites are not investigated, monitored, or reviewed by us for accuracy, appropriateness, completeness, or legal compliance. The Company is not responsible for any Third-Party Websites accessed through the Website, including their content, privacy practices, or policies.

Inclusion of or linking to any Third-Party Website does not imply approval or endorsement by the Company. If you access any Third-Party Website, you do so at your own risk and should review the applicable terms and policies of that website. The Company takes no responsibility for any purchases you make through Third-Party Websites.

Site Management

The Company reserves the right, but has no obligation, to:

Monitor the Website for violations of this Agreement.
Take appropriate legal action against anyone who, in the Company's sole discretion, violates this Agreement, including reporting such user to law enforcement authorities.
Remove from the Website or otherwise disable any files and content that are excessive in size or burdensome to the Company's systems.
Otherwise manage the Website in a manner designed to protect the rights and property of the Company and to facilitate the proper functioning of the Website.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

YOUR USE OF OR INABILITY TO USE THE WEBSITE OR COMPANY SERVICES;
ANY PRODUCTS PURCHASED THROUGH THE WEBSITE;
ANY CUSTOMS DUTIES, IMPORT TAXES, OR OTHER CHARGES IMPOSED BY THIRD PARTIES;
ANY DELAYS, INTERRUPTIONS, OR ERRORS IN DELIVERY CAUSED BY THIRD-PARTY CARRIERS, CUSTOMS AUTHORITIES, OR OTHER ENTITIES BEYOND THE COMPANY'S REASONABLE CONTROL;
ANY UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
ANY ACTIONS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE.

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS EXCEED THE AMOUNT YOU PAID TO THE COMPANY FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.

NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE MANDATORY LAW, INCLUDING LIABILITY FOR FRAUD OR WILFUL MISCONDUCT.

Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Website or Company Services;
Your violation of this Agreement;
Your violation of any applicable law or regulation;
Any dispute between you and a third-party carrier, customs authority, or other entity regarding customs duties, import taxes, or shipping;
Any fraudulent or abusive return, chargeback, or payment dispute initiated by you.

Fraud Prevention

The Company takes fraud seriously and reserves the right to:

Monitor return patterns and purchasing behaviour for signs of abuse.
Refuse service, cancel orders, or suspend accounts of anyone suspected of return fraud, chargeback abuse, or any other fraudulent activity.
Require additional verification or documentation before processing returns, refunds, or orders.
Contest any fraudulent chargeback with full documentation, including evidence of this Agreement and your acceptance of it.
Report suspected fraud to relevant law enforcement authorities and payment processors.

By purchasing from the Website, you acknowledge that the Company maintains records of all transactions, communications, and policy acceptances, and may use these records to defend against fraudulent claims.

Privacy

We care about the privacy of our users. Please review our Privacy Policy. By using the Website or the Company Services, you consent to having your personal data transferred to and processed in Switzerland. You understand that personal data stored in Switzerland may be subject to lawful requests by the courts or law enforcement authorities in Switzerland.

Termination

This Agreement shall remain in full force and effect while you use the Website and/or maintain a registered account.

The Company reserves the right, in its sole discretion and without notice or liability, to:

Deny access to and use of the Website and/or Company Services to any person;
Remove or delete your account, profile, and/or any content or information you have posted to the Website;
Block certain IP addresses from accessing the Website;

at any time and for any reason or for no reason, including without limitation for breach of any provision of this Agreement or violation of any applicable law or regulation.

Any provisions of this Agreement that, by their nature, should survive termination shall remain in full force and effect after termination, including but not limited to: intellectual property provisions, limitation of liability, indemnification, fraud prevention, and governing law.

Governing Law & Dispute Resolution

This Agreement and any disputes arising from or relating to it, or to your use of the Website or purchase of products, shall be governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles.

Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Basel-Stadt, Switzerland. By using the Website, you consent to the personal jurisdiction of these courts.

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect.

Changes to Terms

The Company reserves the right, at its sole discretion, to update, change, or replace any part of this Agreement at any time by posting updates to the Website. It is your responsibility to check the Website periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Contact

For any questions or assistance regarding this Agreement, please contact us at:

Email: info@pernoire.com

pernoire AG Hochbergerstrasse 158 4057 Basel, Switzerland